FAQs

READ THE ACKNOWLEDGMENT OF SHOP POLICIES
♥ What forms of payment do you accept?
♥ Do I need a PayPal account to purchase from this store?
♥ How secure is this store?
♥ What is your RETURN POLICY?
♥ How much is Domestic Shipping (within the US)?
♥ Do you offer free pick-up for local orders?
♥ Do you ship Internationally?
♥ How do I place an ORDER?
♥ How do I cancel an order?
♥ What do I do if my order arrived damaged?
♥ What do I do if my order is missing?
♥ Do you make custom orders?
♥ PGT hat Spa Appointments
♥ Pet Friendly
♥ Do you WHOLESALE
♥ Smoke Free!
♥ What is your privacy policy?



Acknowledgment of Shop Policies
Please make sure you feel comfortable and agree with these terms before placing your order.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

You do not need a PayPal account to pay Pretty Good Things at checkout.
All prices listed on the website are in USD.
Nebraska Residents must pay a 7% sales tax on the entire purchase, including shipping and handling
Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What is your RETURN POLICY?
You may return your purchase for store credit OR for the full amount paid.
Return shipping costs are the responsibility of the customer.
Request to exchange must be made within 14 days of receiving your order.
Final sale items are not available for exchange.
Your return item must show no wear or use and be in its original, new condition. If damaged or otherwise a 50% restocking fee is applied.
Pretty Good Things does not honor refunds/exchange requests due to customs fees. We assume you are aware of any potential extra costs prior to purchase and are willing to pay these.

To begin the return/exchange process email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page. You will receive a reply email within 1-2 business days.
How much is Domestic SHIPPING (within the US)?
Domestic shipping is a flat rate of $5.50 USD
I use the United States Postal Service First-Class Mail, with delivery confirmation.
Approximate delivery time for First-Class domestic mail is 3-5 business days from shipping date.
Do you offer free pick-up for local orders?
I am unable to accommodate requests for free pick-up for local orders (Lincoln, NE or surrounding areas). The primary reason is that in recent months my business has expanded and demands on my time are greater. Consequently, setting up and scheduling meeting times is something I am unable to do. Thank you for understanding.
Do you ship INTERNATIONALLY?
Shipping to CANADA is a flat rate of $5.50 USD
Shipping to EVERYWHERE ELSE is a flat rate of $8.50 USD
I use the United States Postal Service First-Class International Mail.
Approximate delivery time is roughly 2 weeks (about 11-14 business days). Some customers may experienced prolonged shipping times from 4 to 6 weeks. USPS First-Class International Mail is unable to provide tracking for this shipping method. I can provide a customs form number.
All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is assessed by your country. Contact your post office or carrier for more information.
How do I place an order?
To order at PrettyGoodThings.com simply click the "add to cart" button for each item you want to buy.
Your selections are then added to your Shopping Cart.
You have a chance to review your selections before purchasing.
You may enter a coupon code during the checkout process.
When you are ready to buy all your goodies simply click on the Checkout button and follow the easy steps as outlined by PayPal.
Shipping will be added during the checkout process (see above for shipping rates).
PayPal sends buyers a payment authorization notice by email to confirm the transaction that they made with the Pretty Good Things.
You will also receive a confirmation email from Pretty Good Things confirming your order.
How do I CANCEL an order?
To begin the cancellation process email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page.
Please notify prettygoodthings{at}gmail{dot}com as soon as possible if you wish to cancel your order as shipped orders are handled as a refund or exchange.
Orders canceled by Pretty Good Things will be refunded the full order amount.
What do I do if my order arrived DAMAGED
I apologize for any problems that might have occurred with your order during transit. I take great care to package your new purchase so it arrives safe and sound to your doorstep.
In the unlikely event that you receive a damaged order due to packaging issues please email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page with the subject "Damaged Order" within 2 days of receiving your order. Describe the damage to your item and if possible, include a photograph of the item. I will work with you to fix the problem.
What do I do if my order is MISSING
In the unlikely event that your package is missing please email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page with the subject "Missing Order". I will work with you to fix the problem.

I kindly ask international customers to wait 6 weeks from the shipping date before we consider a package to be missing. You may still contact me within the 6 weeks waiting period if you wish. I understand this is a long time to wait but we thank you and appreciate your patience during this time. In some cases it can take much longer to arrive than anticipated due to customs inspection.
Do you make CUSTOM ORDERS?
I love custom requests at Pretty Good Things and would love to work with you to make the hat, fascinator, or hair do-dad of your dreams! I only ask you are a serious buyer only as at this time we do not require a deposit. Email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page to begin the process. I will reply to your email within 2 business days with some follow up questions. Custom orders can take anywhere from 2-4 weeks from start to finish.
PGT hat Spa Appointments
Included with every purchase is an open invitation to the PGT Spa. This means if at any time your hat needs to be refreshed, pressed, fixed up or pampered back to life contact Mary at prettygoodthings{at}gmail{dot}com to schedule an appointment. We know you take extremely good care of your hat, but lots of love sometimes wears on a hat. Consider this value like a mini spa break for your hat! If a steamroller or ultimate fighter pulverized your hat then it probably needs to go to the hospital versus the spa or if it got all muddy it should just take a bath at home– but email us nonetheless and we’ll talk about any remedies!
Pet Friendly
Please note these items are produced in a pet friendly environment.
Individuals who are highly allergic to cats should be aware of the possible of exposure to cat dander.
We assume all buyers are aware of this and are making their purchases with this in mind.
Do you WHOLESALE
Yes, I wholesale! Please submit an email to prettygoodthings {at}gmail{dot}com or fill out the form on the CONTACT page with your request to see the PGT line sheet.
Smoke Free!
PGT is smoke free!
What is your privacy policy?
We will never share or sell your information to anyone. We use your shipping address for mailing your purchase only. We DO NOT have access to your private bank account numbers.
PrettyGoodThings.com is hosted by Indie Labs and that Indie Labs has access to aggregated information about customers of Pretty Good Things in order for Indie Labs to analyze performance and make improvements to Indie Labs products.